Jason Pantana

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Marketing w/o Metrics is Guesswork

Thereโ€™s a problem: your running ads, sending emails, posting on social, delivering postcards, coordinating events, etc. and you donโ€™t know ๐˜ธ๐˜ฉ๐˜บ. Or perhaps thatโ€™s an unfair statement. We all know ๐˜ธ๐˜ฉ๐˜บ. Itโ€™s marketing, right?

Thatโ€™s the whole point!โ€”โ€œshake the tree,โ€ seek attention, and ๐˜ฉ๐˜ฐ๐˜ฑ๐˜ฆ for results. Orโ€ฆ could ๐˜ต๐˜ฉ๐˜ข๐˜ต be a costly idea? (I think the latter.)

The point being, if your marketing activities arenโ€™t tied to clear metrics, then, quite simply, your guess is as good as mine. Increase the budget or donโ€™t. Post it or donโ€™t. Run the campaign or donโ€™t.

Entirely too many marketing dollars are being spent blindly... and hereโ€™s why:

1๏ธโƒฃ ๐—ง๐—ต๐—ฒ๐—ฟ๐—ฒโ€™๐˜€ ๐—ฎ๐—ป ๐˜‚๐—ป๐—ฐ๐—น๐—ฒ๐—ฎ๐—ฟ ๐—ผ๐—ฏ๐—ท๐—ฒ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ. When you post a video on social, distribute postcards, or plan a client appreciation event--whatever it is--decide on the purpose of that effort (e.g. brand awareness, lead generation, etc.). Likewise, decide whoโ€™s it for (i.e., your target audience).

2๏ธโƒฃ ๐—ง๐—ต๐—ฒ๐—ฟ๐—ฒโ€™๐˜€ ๐—ป๐—ผ ๐˜€๐—ฐ๐—ผ๐—ฟ๐—ฒ๐—ฏ๐—ผ๐—ฎ๐—ฟ๐—ฑ. You need metrics, period! In view of your objective, pick a key performance indicator (KPI) that shows whether a campaign is achieving its goal. So if an ad was designed to drive traffic to your website, for instance, measure clicks or page loads?

Whatโ€™s the score? If you donโ€™t know, chances are (no offense), youโ€™re loosing :-(

3๏ธโƒฃ ๐—ง๐—ต๐—ฒ๐—ฟ๐—ฒโ€™๐˜€ ๐—ฎ ๐—น๐—ฎ๐—ฐ๐—ธ ๐—ผ๐—ณ ๐—ฎ๐˜๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป. Every now and again, reevaluate if what youโ€™re doing is the best mix. For example, postcards are time-tested and effective. That said, itโ€™s about $0.35 a stamp. For roughly the same cost as one postcard, you could reach over 100 people w/ targeted banner ads on the Google Display Network. Iโ€™m not saying the two are necessarily comparable (or that you should stop sending out postcards -- donโ€™t mishear me!), just that maybe you ought to evaluate what getโ€™s you the best return.

How do you measure the effectiveness of your marketing?