Real estate experiences can be a bit tricky to get right. When it comes to the home buying and selling process, clients often feel overwhelmed and stressed.

That said, it doesn't have to be this way. Looking at other industries, for example, you can see that certain types of “experiences” are delightful in and of themselves: e.g. massages, dining, vacations, et al. In other cases, however, a good experience is more about “not experiencing” something, so to speak.

Consider the airline ✈️ industry, for instance. All airlines are in the same business: flying passengers from place-to-place. They all fly the same planes, at the same altitudes, the same speeds, and to the same destinations.

What differentiates one airline from the next, however, are the little things they do to enhance the customer's experience. Things like extra legroom, free checked bags, in-flight services or amenities, and stuff like that.

Interestingly, none of those perks have anything to do with flying, yet they make a significant difference in the customer's overall experience. (Especially with longer flights!) I’d argue the same kind of thinking can be applied to the real estate industry.

CHALLENGE: what are some ways you could level-up your customer experience? Especially these days, as homes have been sitting on the market for longer periods of time—sort of like being on a longer flight, if you catch my meaning. Or buyers are struggling to find homes that meet their needs and wants in light of inventory shortages.

I’m not necessarily referring to enhancements like a better listing marketing plan or obtaining an impressive negotiation designation, per se. That’s all good stuff, of course—but what I’m talking about are small gestures, perks, and micro moments of delight that ease the journey. How could you give your clients a bit of extra leg room?